At Suitshub, we recognize the importance of customer satisfaction and aim to provide a clear and concise cancellation and refund policy. This policy is designed to ensure that our customers are informed of their rights and the procedures involved in the event of a cancellation or refund request.
Customers may cancel their order within 24 hours of purchase. To initiate a cancellation, customers must contact our customer service team via email or phone, providing their order number and relevant details. Upon successful cancellation, a confirmation will be sent to the customer, and any payments made will be refunded in full.
For orders that have already been shipped, customers may return the product within 30 days of receipt. The item must be in its original condition, unused, and in the original packaging. To initiate a return, customers should contact our customer service team to obtain a return authorization number. This number must be included with the returned item to ensure proper processing.
Refunds for returned items will be processed within 14 business days of receipt of the returned product. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs incurred during the initial purchase are non-refundable.
In the case of defective or damaged items, customers are encouraged to report the issue within 7 days of receipt. Suitshub will provide a replacement or refund for items that are found to be defective or damaged upon arrival. Customers must provide photographic evidence of the defect or damage to facilitate the claims process.
It is important to note that certain items may be exempt from the cancellation and refund policy, including personalized or custom-made products. Customers are advised to review product descriptions carefully before making a purchase.
Suitshub is committed to maintaining transparency and fairness in our cancellation and refund practices. We encourage customers to reach out with any questions or concerns regarding this policy. Our customer service team is available to assist and provide further clarification as needed.
